IVR & auto-responder voice recording

First impressions over the phone

An IVR system is often the first contact between a customer and a company. A mechanical, robotic, or poor-quality voice creates a bad first impression — regardless of how much has been invested in other customer service. We offer the opposite: a warm, clear, professional voice that builds trust from the first second.

Quality verified before delivery

Every DROPAUDIO IVR project goes through internal quality control before reaching the client. We check not only technical audio — loudness levels, noise floor, file naming — but also whether the text sounds natural when spoken. If a voice was chosen to match the client's brief and the final recording doesn't fit the style, we go back to the studio at no charge.

Telephony systems have strict technical requirements: sampling rate, bit depth, loudness normalisation to G.711 or other standards. A single technical mismatch can mean the entire system performs worse. Our team knows these requirements by heart and delivers files ready for integration — with no extra steps for your IT team.

We work with local and international companies across the Baltic region. Whether you need ten prompts in Lithuanian or three hundred recordings in three languages, the process is equally smooth. All voice files, briefs, and technical specs are stored in our system, so future updates happen fast without starting from scratch.

We work fast — a standard IVR project is delivered within 24–48 hours.

Service scope

• Voice selection: warm, neutral, corporate, or friendly — matched to brand tone
• Text review — checking that it sounds natural over the phone
• Recording in our fully isolated sound studio
• Loudness normalisation to telephony system requirements
• Delivery in the system's required format (WAV, MP3, G.711, etc.)
• Lithuanian, Latvian, Estonian — all versions in one process